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Frequently Asked Questions

What is the Choice Hotels Gift Card and what can I use it for?
It's a card that holds a dollar value and can be used to pay for room accommodations or other goods or services on your hotel bill at over 5,000 participating Comfort Inn®, Comfort Suites®, Quality®, Sleep Inn®, Clarion®, Cambria Suites®, MainStay Suites®, Suburban Extended Stay Hotel®, Econo Lodge®, Rodeway Inn® and Ascend Collection® hotels in the United States.

Can the gift card be used to secure a room reservation?
A gift card cannot be used to book a room reservation or to buy additional gift cards. However, it can be used as a form of payment at the hotel.

Is the Choice Hotels Gift Card a credit card?
The gift card is not a credit card. It is pre-loaded with funds in US dollars and can be used repeatedly until the balance is zero. You should treat the gift card as you would cash.

Are Choice Hotels Gift Cards reloadable?
Choice Hotels Gift Cards are not reloadable.

Can the gift cards be returned or redeemed for cash?
Choice Hotels Gift Cards are not returnable and cannot be redeemed for cash (except where required by law).

Does the full value of the gift card have to be redeemed at once?
If a guest uses a gift card to pay for something of lesser value than is stored on the card, the amount of the purchase will be subtracted and the remaining balance will stay on the card for future use. When you go to use the card again, you may pay with a combination of the balance on the card and another form of payment.

Which Choice Hotels will accept the Choice Hotels Gift Card?
Participating Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria Suites, MainStay Suites, Suburban Extended Stay Hotel, Econo Lodge, Rodeway Inn and Ascend Collection hotels in the United States will accept the Choice Hotels Gift Card. To find participating hotels, go to choicehotels.com, click on the gift card link and choose "Find a participating hotel." Specify the state and you'll see a list of Choice Hotels in that state that accept gift cards.

Where can I purchase a Choice Hotels Gift Card?
You can purchase Choice Hotels Gift Cards on this page or at the front desk of some Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria Suites, MainStay Suites, Suburban Extended Stay Hotel, Econo Lodge, Rodeway Inn and Ascend Collection hotels. Call and check to confirm that a specific hotel sells gift cards before planning to buy a gift card there. Not all hotels that accept gift cards also sell them.

In what denominations are Gift Cards sold?
Choice Hotels Gift Cards are available online in denominations of $25, $50, $75, $100, $150, $200, $250 and $300. Gift cards purchased at a Choice Hotel can be customized for any amount up to $1000.

When will my order be processed, how long does it take to ship and what are the costs?
  • Orders submitted after 2pm CST are processed the next business day.
  • Orders placed on Friday or prior to holidays after 2pm CST are processed the following business day.
  • Your choice of shipping times and associated fees are listed below:
    • First Class Mail (3-10 days) - $2.95 (only for orders below $150)
    • FedEx Ground - $8.95
    • FedEx 3-Day Express - $10.95
    • FedEx 2-Day Air - $14.95
    • FedEx Next Day Air - $21.95
  • A signature is required for all FedEx orders.
  • Gift cards are not shipped on holidays, Saturdays or Sundays.
  • Availability of specific denominations may impact shipping times. You will be notified by email if any delays are expected.
What if my card is damaged, lost or stolen?
If you think your gift card is damaged, lost or stolen, visit our gift card returns web site at www.GiftCardReturns.com. If you have any questions, please email us at info@svmcards.com or call 1-800-786-8028.

For lost, stolen or damaged cards, the remaining value may be replaced only if the account number and remaining value on the gift card can be verified.

Does the Choice Hotels Gift Card expire and are there any associated fees?
Cards distributed for promotions may contain an expiration date, if allowed by law. If no date is shown on the card, the card will not expire. Choice Hotels Gift Cards do not contain fees.

How do I check the balance on my gift card?
Click on the "View card balance online," call 866-505-9654 or ask the front desk staff at participating Choice Hotels to check the balance for you.

Do I need to have the gift card with me to redeem it?
Yes, you must physically present the gift card to the front desk staff upon check-in and check-out.

What if the hotel bill is more than the remaining funds on my gift card?
If the remaining balance on your gift card is not enough to cover your hotel bill, the front desk will redeem the remaining funds toward payment of your bill and ask you for an additional form of payment to cover the remainder of the hotel bill.

Will I get Choice Privileges® points for a stay that I pay for with a gift card?
Yes, you will receive points for a stay that you paid for with a gift card as long as the room rate you paid was a point eligible rate and you supply your Choice Privileges number at check-in.

Can I redeem Choice Privileges® points for gift cards?
Yes, as a Choice Privileges member you can redeem your points for Choice Hotels Gift Cards.

If I buy a gift card, will my name and address end up on marketing lists?
We use the information that we collect about you to quickly process and ship orders, provide the best possible customer service support, and enhance your on-line purchasing experience. Neither Choice Hotels nor the gift card Administrator, SVM, will sell, trade or rent your personal information to others.




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